Graphic of computer servers with question about chatGPT

Is ChatGPT the Answer to the Content Needs of Every SME?

In today's fast-paced digital landscape, small businesses continually search for innovative, cost-effective ways to create engaging content and maintain a competitive edge. Everyone is talking about ChatGPT, an artificial intelligence (AI) tool that has taken the world of content marketing by storm.

As users ourselves – we are a small company trying to create helpful content for members of our community and others - we thought it would be useful to provide small businesses with some valuable insights into how ChatGPT can revolutionise their content creation, customer service, analytics, and more.

By weighing the pros and cons of using ChatGPT, we hope to help entrepreneurs and small companies make informed decisions about the role this AI tool should play in their content marketing strategies.

It is worth noting that the latest version is GPT-4, currently only available with a paid subscription of $20 a month. Also, at the time of writing, usage is currently capped so that a user can only create 25 messages every 3 hours. Whilst undoubtedly enough for most users, heavy content creators may find it restrictive. So, what are some of the advantages of using this tool?

The advantages of chatGPT as a content tool for SMEs


Imagine reducing the expenses associated with hiring full-time content writers, customer service agents, or data analysts. By automating content creation and other tasks, ChatGPT allows you to do just that, freeing up resources for other essential aspects of your business.

Quick content generation:

If you have ever been stuck looking at a blank page, feeling completely lacking in inspiration, you'll appreciate the rapid content generation that ChatGPT offers. Whether it is ensuring that your website, blog, or social media platforms are consistently updated with fresh, engaging material, this rapid turnaround enables small businesses to stay relevant and engage with their audience more frequently, with the caveat of the disadvantages listed below.

Customisation and versatility:

Tailor content to your specific needs and audiences, as ChatGPT's versatility allows you to create a variety of content types. Additionally, it can help improve customer service by providing instant responses to customer queries, generating personalised recommendations, and offering natural, conversational support.

SEO optimisation:

ChatGPT can generate content optimised for search engines, helping you improve your online presence and boost your digital foot and your search rankings. This allows your business to reach a broader audience and generate more organic traffic to your website. It can also help you focus on under-serviced niches that may get little search traffic but provide higher engagement and returns.

Improved customer service:

ChatGPT enables you to create chatbots that handle customer inquiries, offering quick and efficient support. Automating responses to common questions can reduce response times, enhance customer satisfaction, and free up your team to focus on more complex issues.

Data-driven insights and analytics:

Utilise ChatGPT's capacity to process and analyse vast amounts of data, providing your business with valuable insights and analytics that help you make data-driven decisions. Understand customer behaviour, track marketing campaigns, and identify areas for improvement with ease.

Multi-lingual support:

Reach a broader, multi-lingual audience and expand your business with ChatGPT's ability to generate content in multiple languages. This feature can be particularly handy for businesses targeting global markets or serving customers who speak different languages.

Content ideation and brainstorming:

Use ChatGPT as a brainstorming tool to generate new content ideas and innovative solutions to problems. Maintain a steady flow of fresh content and contribute to creative problem-solving within your business, whether it is blog posts, web page content, or subject guides.

By leveraging these advantages, you can streamline content creation, improve customer service, gain data-driven insights, and simplify many aspects of your small business operations. The competitive landscape means that SMEs need to optimise every business process to ensure growth and stay ahead of the competition.

As you consider incorporating ChatGPT into your small business operations, it's essential to be aware of the potential limitations and challenges. By understanding these drawbacks, you can make an informed decision about when and how to use ChatGPT effectively. 

The disadvantages of chatGPT as a content tool for SMEs

Lack of human touch:

While ChatGPT can generate grammatically correct content, it may not capture the emotional and personal touch that a human writer brings to the table. Keep in mind that the absence of the human element could make your content less engaging and relatable to your target audience.

Limited industry-specific knowledge:

ChatGPT may not have in-depth knowledge about your particular industry or specialised subjects, which could limit its effectiveness in creating accurate and relevant content. It may be necessary for a human expert to review and edit the generated content to ensure it is factually correct and meets the required standards.

Potential inaccuracies and unreliable data:

AI-generated content may inadvertently include inaccurate information, fabricated data, or misleading quotes. ChatGPT may also struggle with providing appropriate and reliable external links to support the content. Be cautious, as these issues could damage your content's credibility and your business's reputation.

Difficulty in capturing brand voice and tone:

ChatGPT might struggle to consistently emulate your unique brand voice and tone, which is crucial for creating a cohesive brand identity. Be prepared to invest time and effort into editing the AI-generated content to ensure it aligns with your brand guidelines.

Relevance to your specific business:

ChatGPT might generate content that, while technically accurate and well-written, is not entirely relevant to your business or target audience. Keep an eye on this, as a lack of relevance could lead to content that fails to resonate with your intended readers or does not effectively address their needs and interests.

Ethical considerations:

There are ethical concerns surrounding the use of AI-generated content, such as the potential for misinformation, plagiarism, or over-reliance on AI tools. Your business should be mindful of these concerns when implementing ChatGPT to ensure that you maintain ethical practices and uphold your business's reputation when implementing ChatGPT.

Content revisions and editing:

Be prepared for the possibility that AI-generated content may require revisions and editing by a human to meet your desired quality, tone, and style. This additional step can add time and cost to the content creation process, diminishing some of the efficiency gains achieved by using AI tools.

Unpredictable output quality:

While ChatGPT can often produce high-quality content, there may be instances when the output is subpar or fails to meet your expectations. Relying solely on AI-generated content can be risky, as it may not consistently deliver the level of quality you require.

By acknowledging these limitations, you can make well-informed decisions about how to incorporate ChatGPT into your content strategy. Striking a balance between AI-generated and human-generated content will help you harness the advantages of ChatGPT while mitigating its drawbacks and optimising your content marketing efforts.